Patient Voice Program: Ruli Hospital Engages Residents of Rwesero Cell on Health Protection
On 1 September 2026, Ruli Hospital joined residents of Rwesero Cell, Ruli Sector, Gakenke District, in a community meeting aimed at bringing health messages closer to the population, promoting disease prevention, and listening to residents’ concerns and views regarding health services.
The community engagement was part of Ruli Hospital’s continued efforts to strengthen collaboration with the population it serves and to ensure that health-related concerns are identified and addressed in a timely manner. The meeting brought together local leaders, health officials and community members, providing an opportunity for dialogue on issues affecting the health and well-being of residents.
One of the key messages delivered during the meeting focused on the dangers associated with the use of illicit substances and locally produced alcoholic drinks. Residents were reminded that consuming harmful substances can have serious consequences for an individual’s health, family life and the wider community.
The leaders encouraged residents to take responsibility for protecting their own health and that of their families by avoiding substances that can put their lives at risk. They also emphasized the importance of seeking reliable health information and using available health services whenever health concerns arise.
Gakenke District Mayor and the Director General of Ruli Hospital, Dr. Kaneza Deogratias, reminded residents that anyone experiencing health problems related to substance use should seek medical attention as soon as possible. Early consultation with health professionals can help ensure that patients receive appropriate assessment, treatment and support.
Gakenke district mayor, Mukandayisenga Vestine
Residents were further encouraged not to ignore symptoms or delay seeking medical care. Instead, they were advised to visit a health centre or hospital whenever they experience concerning symptoms, particularly when those symptoms may be linked to substance use or other health risks.
The community meeting also provided an opportunity for residents to share their concerns and experiences regarding health services. Such dialogue is important in strengthening the relationship between healthcare providers and the communities they serve, while ensuring that patients’ voices are considered in efforts to improve the quality and accessibility of healthcare services.
For Ruli Hospital, community outreach is an important part of putting the patient at the centre of healthcare. By engaging directly with residents, the hospital can better understand the challenges affecting communities provide appropriate health education and encourage people to seek care before health problems become more serious.
The residents of Rwesero were also encouraged to play an active role in preventing substance abuse within their communities, protecting young people from harmful substances, and sharing information about practices that may put public health at risk.
The engagement on 1 September demonstrated the importance of bringing healthcare closer to the community. It also reinforced the message that protecting health requires collective action involving individuals, families, community leaders, healthcare providers and local authorities.
Through its “Patient Voice Program”, Ruli Hospital continues to promote dialogue with the communities it serves, listen to patients and residents, and use their concerns to contribute to the improvement of healthcare services and the overall well-being of the population.